You can show real leadership that will lead to employee empowerment through recognizing their achievement.
This key is a bit more involved and crucial if you really want your team to feel empowered. This requires you to understand a bit more about them personally.
The one element of the equation that must be understood is how each person feels support. Without this, you will not get the comprehensive results you are hoping for.
Recognize how each team member as an individual feels supported.
Not all people feel support in the same way, so how do you show the proper support for each team member to create a sense of empowerment? Most practices go the cash bonus route. However, studies have shown that cash is not always king when making people feel like you truly support them. In order to get the best from them, it becomes a matter of supporting them in the way they most need and feel support.
There are five ways people typically feel supported:
Acknowledgement: Encouraging statements. (“You’re doing a great job,” “Thank you for all your effort,” “I couldn’t have done this without you,” “You are a great leader,” “Good job on the _______ today.”) This can be done both in and out of earshot of others. You can make a specific time to give acknowledgements as well, like at your morning meetings.
Things: This can be anything from a simple computer-printed award to a day at the spa. Gift certificates, PTO (paid time off), or more responsibility. Anything they can actually see, touch or feel that has a perceived value.
Autonomy: Allow them the ability to work on their own. Give them space, maybe a quiet place to work, to do their job, or give them the ability to telecommute, or the ability to come in on non-patient hours. Give them the direction for an assignment, a deadline and allow them to finish the assignment on their own.
Oversight: Create check-in periods. Have a process that allows them to check in with a supervisor or a manager. Create a specific daily or weekly reporting system. Make sure you or your management team is available for questions and guidance.
Education: Send them to continual education seminars, workshops or conferences. Provide educational material that is appropriate for the assignment. To really feed this style, give them opportunities to learn skills not specific to the job, but that will benefit the company.
None of these support styles are inherently better than the other. The only difference is in how your team members perceive one over another. If for whatever reason you can’t give a certain team member his or her primary way of feeling supported in the moment, still show it in one of the other ways. It will be appreciated.
Following the five support styles will show them the support they crave and allow you to truly empower them in their positions. When you fully support your employees, you will have a team that works harder, smarter and causes less drama. More importantly, your team will become your personal marketing team that promotes, creates and celebrates you and your office.